4114 Privacy Policy: How We Handle Your Personal Information
At 4114, your privacy is one of our highest priorities. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have when you play on our Philippines mobile gaming platform. By creating an account and using our services, you agree to the practices described here.
We collect personal information you provide directly, such as your full name, date of birth, email address, mobile number, and payment details at the time of registration or during account verification. We also collect technical data automatically, including your IP address, device type, browser information, and session activity logs. This technical data helps us keep your account secure and improve platform performance for all players in the Philippines.
Your data is used solely for the purposes of operating your account, processing deposits and withdrawals in Philippine pesos (PHP), verifying your identity, delivering customer support, and complying with applicable Philippine gaming regulations. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. Any data sharing with service partners — such as payment processors — is strictly limited to what is necessary to fulfil your transaction.
We store your data on secure servers protected by industry-standard encryption and access controls. Retention periods are determined by regulatory obligations: account data is typically retained for a minimum period required by Philippine law, and you may request deletion of non-essential data once your account is closed. 4114 will honour all valid data access and deletion requests within a reasonable timeframe.
All sensitive data is encrypted in transit and at rest. We apply multi-layer security controls to prevent unauthorised access to your account and personal records.
You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team to exercise any of these rights and we will respond promptly.
We use essential cookies to maintain your session and functional cookies to remember your preferences. No advertising or third-party tracking cookies are placed without your knowledge.
If you have concerns about how your data is handled, reach out to our privacy team. We take all complaints seriously and will investigate every issue thoroughly and transparently.
What We Collect, Why We Use It, and Who Sees It
Understanding exactly what data 4114 collects helps you stay in control of your information. The table below summarises the main categories of data we handle, the lawful basis for processing, and how long we keep it.
| Data Category | Purpose | Retention |
|---|---|---|
| Registration details (name, DOB, email) | Account creation & identity verification | Duration of account + regulatory minimum |
| Payment information (e-wallet, bank details) | Processing PHP deposits & withdrawals | As required by financial regulations |
| Device & session data (IP, browser, logs) | Security monitoring & fraud prevention | Up to 12 months |
| Gameplay history | Responsible gaming checks & dispute resolution | Duration of account + regulatory minimum |
| Support correspondence | Customer service & complaint resolution | Up to 3 years post-resolution |
We process your data on the basis of contractual necessity, legal obligation, and legitimate interest. When we rely on legitimate interest — such as fraud detection — we always ensure that our interests do not override your fundamental rights. You can object to legitimate-interest processing at any time by contacting our support team, and we will assess your request without delay.
Third-party service providers who assist us in operating the 4114 platform are bound by strict data processing agreements. These partners may include payment gateway providers, identity verification services, and cloud infrastructure companies operating in compliance with internationally recognised data protection standards. None of these partners are authorised to use your data for any purpose beyond the specific task they perform on our behalf.
Policy Updates and How to Stay Informed
We may update this Privacy Policy from time to time to reflect changes in technology, legislation, or how we operate the 4114 platform in the Philippines. Whenever we make a material change, we will notify registered players via email or an in-platform notice at least seven days before the update takes effect. The date of the most recent revision is always shown at the top of this page so you can track what has changed.
We encourage you to review this policy periodically to stay informed about how your data is protected. If you continue to use the platform after a policy update, this constitutes your acceptance of the revised terms. You always retain the right to close your account and request data deletion if you disagree with any update, and our support team will guide you through that process step by step.
If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to our dedicated privacy support team. You can also visit our FAQ page for quick answers to the most common questions about account data, security, and your rights as a player on 4114.